I’ve just finished researching a whitepaper on luxury travel ahead of launching our exciting Luxperience MyTravelResearch.com luxury travel research. So I was really delighted when Australian public broadcaster SBS showed a two-part story from the BBC/Tern Television on ‘The Story of Luxury’. It’s one of the nice things about being a researcher is that business and pleasure so often intermingle. The series starts with concepts of luxury from Ancient Greece and then looked at how these evolved both there and in the European Middle Ages. It was … [Read more...]
Is Tourism Innovative?
Does tourism suffer from the innovator's dilemma? A couple of years ago, we were commissioned to build an evidence-based marketing plan for a tour operator. At the time, they were highly successful but an external review had identified that they lacked process and a way to drive the next wave of growth. This was where we came in. When we sat down for our inception meeting, I commented how excited I was to be working with a business at this stage of the business cycle. This is exactly the time a business should scan the horizon looking for … [Read more...]
Nominations Open for ARTN MyTravelResearch.com YTP Award 2016
It's that time again... But nominations are now open for the ARTN MyTravelResearch.com Young Tourism Professional Award. If you are under 30 and driving the future of regional tourism in Australia have the opportunity to grow that on a larger stage. The programme includes mentoring from Bron and I, a $2,000 bursary we provide to support professional development as well as the chance to sit at the table as an ex-officio member of the ARTN Board. And of course there's the title! If you are now a Young At Heart Tourism Professional rather than … [Read more...]
Toilet Tourism: Why toilets and tourism is a perfect match
Every year I love reading about the Ig Nobel Award. This is an international science award that every year recognises a great truth about humans. If we can make an emotional connection to an issue, we are more likely to do something about it. The idea of the award is to recognise science that ‘first makes you laugh and then makes you think’. The same is true of #toilettourism: the impact that toilets can have on the visitation of a place. Whenever we talk about it – including when Bron published her piece last year on the subject - people … [Read more...]
Riding The Dragon: Connecting With Chinese Travellers
Carolyn Childs has authored a white paper on China outbound for our friends at PATA. Download your free China report here where she talks about the latest changes and maturing of the market. Tourism is known to economists as a ‘higher good’: the wealthier we become the more of it we do. This is nowhere more evident than in China. Over the last 37 years, the Chinese economy has grown more than 30 times its original size. This extraordinary growth has powered a growth in tourism (both domestic and outbound) on an unprecedented scale. In … [Read more...]
Tourism Research Trends and Searching for Unicorns
For those more technically inclined, our guest blogger, Mark Brown from U.S. Department of Commerce, National Travel and Tourism Office, talks about one of the consistent data analysis mistakes he has seen over and over in his 30 years as a travel researcher. We met Mark at the Travel and Tourism Research Association International Conference in Vail earlier this month. One of the joys of being in the travel research industry for nearly three decades is seeing really good travel marketing decisions and advertising campaigns based on sound … [Read more...]
Let Young People’s Ideas in Tourism Research and Marketing Grow
Bronwyn White of MyTravelResearch.com reflects on the Travel and Tourism Research Association Annual Conference that concluded in Colorado last week. What three insights were your key takeaways from the conference? The digital landscape means there is no excuse for DMOs marketing blindly without an evidence base Many problems and opportunities we face as an industry are similar in each country. I found this, particularly with the Visitor / Welcome Centers stream. I am going to listen more to some of our younger tourism professionals. I … [Read more...]
The science of why you need consistency in tourism branding
One of the coaching calls for our Tourism Marketing Plan Blueprint™ addresses the topic of how to talk about your brand. On the call, our geek-in-chief Bronwyn talked about how consistency enables search engines like Google recognise your brand. That builds Trust, Reputation, and Authority (TRA) which come together in search to put you in front of customers at the right point to make their decision. In this article, we will discuss the vital role that consistency plays in tourism branding. Google famously does this through its algorithms. … [Read more...]
Developing and managing dark tourism
Late last year I spent a few days in Medellin (Colombia). For many people, the name Medellin will be associated with the ultra-violent rule of the cocaine cartel chief Pablo Escobar. In fact, over the last 20 years, Medellin has undergone a remarkable and heartwarming transformation. But that link to Escobar remains through the emergence of tours to key sites associated with him - dark tourism. What is Dark Tourism? The tour is one of a growing body of experiences. Dark tourism is defined as any travel associated with death, suffering, … [Read more...]
How To Measure ROI in Travel & Tourism Digital Marketing
Return on Investment or ROI in Travel and tourism digital marketing is one of the biggest mysteries we are facing collectively as an industry today. Our recent Tourism Marketing Plan Blueprint questionnaire confirmed that it is one of the main issues many of us in the travel and tourism industry are struggling with. At MyTravelResearch.com, we advocate evidence-based marketing practice, and ROI in travel certainly comes under this banner. You should not be spending money on marketing where you do not track your spending. Metrics are not … [Read more...]
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