Last month I took a family holiday to Phuket in Thailand. We stayed at the Centara Seaview Resort in the small village of Ban Khao Lak. After going through my own traveller path to purchase and being a travel researcher, I took the task on self analysing every step of the way. I went through my own rigorous planning stage which gave me a good insight into certain aspects of the traveller path to purchase. A couple that stuck out include: How little information there is available to a family of 5. This included both holidays in … [Read more...]
How to Surprise and Delight On Little Budget
I travelled all the way from Australia to Los Angeles this week for a little work and pleasure mixed together. It is always good to do both when you can. And as travel researchers, I can honestly say that there is never a time that Carolyn and I are not on the job - even when we are on holiday. As a travel industry professional, you would know that the job tends to extend to ongoing verbal commentary and analysis to those travelling with you. Service critiques and inspection of all manner of tourism product and service delivery along the … [Read more...]
Australia Needs Better Tourism Service
I believe it is time for us to make some changes in Australia and adopt a new perspective on service in our tourism industry. Service is an often overlooked factor that, if done right, would drive change and gain the tourism industry recognition as a genuine force for social and economic good. In Australia, tourism already generates nearly twice as many jobs as mining according to Tourism Research Australia. And tourism has just been identified as one of Deloitte Access Economics 'Fantastic Five' – one of the sectors that will keep Australia … [Read more...]