Back in the old days, a bad experience communicated by word of mouth could be easily forgotten. The problem businesses and destinations now face is that the Internet doesn't forget, your reputation is there for all to see, comment on and rate. Here is our comprehensive report on how to manage your online reputation. Online Reputation Management Report to download your report.
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She also runs a well respected seniors travel blog, http://www.newyoungtravel.com.au.
Bronwyn is also the published author of Seniors Travel Tips, a global travel guide for seniors.