2018 International Toilet Tourism Awards Open For Entry We are now open to accept submissions from tourism destinations and businesses that want to wipe the floor with the competition. After many years analysing tourism trends, the awards at MyTravelresearch.com aim to show tourism destinations that clean, creative, quirky public toilets go a long way to boosting a destination’s image and generating tourism dollars. People stop to spend a penny and end up spending more. Listen to co-founder Carolyn Childs talk about the Toilet Tourism Awards … [Read more...]
Archives for February 2018
Why Customer Experience Is (Rightly) Such a Hot Topic in Travel
Companies that anticipate and deliver what travellers want, when they want it, are more likely to command loyalty – and profits Why is customer experience such a hot topic and buzz phrase in the travel industry (and others)? Answer: because in the age of the experience economy the quality of customer interactions at each stage of the path to purchase builds customer loyalty and advocacy. Both are closely aligned to profits. The reality is, big data and technology have enabled brands to understand us better – often better than we … [Read more...]