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You are here: Home / 2017 / Archives for September 2017

Archives for September 2017

Chatbots and the Travel & Tourism Industry

by Bronwyn White Leave a Comment

travel research

Travellers are constantly increasing their information needs.  Apart from the growing demand for more meaningful travel experiences, they also want travel destinations and businesses to meet the demand for communication and engagement—across all media and platforms. These communication and engagement needs include the whole spectrum; from traditional email marketing to social media such as Twitter and Facebook. But the latest trend in technology is happening elsewhere. Research shows that more consumers are using messaging apps compared to … [Read more...]

Filed Under: Blog Tagged With: chatbots, chatbots in travel

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